ok ww Privacy Policy

1 Introduction and Purpose

ok ww ("we", "our") is an online gaming and betting platform. We place the highest importance on our users' privacy. The main purpose of this privacy policy is to clearly inform you about what information is collected, why it is collected, and how that information is used or stored.

This policy applies to the ok ww website, mobile application, and all related digital services. If you do not agree with this policy, please refrain from using our services.

2 Information We Collect

ok ww collects two types of information from users — information provided directly and information collected automatically.

2.1 Information Provided Directly

Information you provide during account registration, verification, or when contacting support includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank or mobile banking account details (for deposits and withdrawals)
• User preferences and communication topics

2.2 Information Collected Automatically

When you use the ok ww platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Time of site access, session duration, and pages visited
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity

3 Purpose of Using Information

ok ww uses collected information for specific and legitimate purposes. The main reasons for using information are listed below:

3.1 Account Management

Personal information is used to create, manage, and secure your account. The main goals are to confirm identity verification, prevent fraudulent activity, and maintain account security.

3.2 Processing Financial Transactions

Financial information is essential for completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. This information is stored in encrypted form to ensure financial security.

3.3 Providing Customer Support

ok ww's 24/7 live chat and email support team provides assistance in both Bengali and English. Account-related information is used to give accurate resolutions to your complaints or questions.

3.4 Ensuring Responsible Gaming

User gaming patterns are monitored and supportive measures are taken where potential risks are identified. You can read our full Responsible Gaming guidelines to learn how we work to ensure healthy gaming habits for you.

3.5 Platform Development

Collected data is analysed to improve the quality of the ok ww platform's services. This includes testing website performance, developing new features, and improving the user experience.

4 Information Sharing and Third Parties

ok ww never sells your personal information or shares it with unauthorised third parties for commercial purposes. However, limited information may need to be shared in specific circumstances:

4.1 Payment Processors

Necessary financial transaction information is exchanged with mobile banking service providers such as bKash, Nagad, Rocket, and Upay, as well as with banks, to complete deposits and withdrawals.

4.2 Technology Service Providers

Limited technical information is shared with hosting, security, and analytics service providers for platform operations. All such organisations operate under strict confidentiality agreements.

4.3 Legal Obligations

ok ww may be required to provide legally necessary information in response to applicable laws in Bangladesh, court orders, or legitimate demands from competent authorities.

5 Data Security Measures

ok ww uses industry-standard security technology to keep your personal and financial information safe.

5.1 Encryption

Using SSL (Secure Socket Layer) technology, all data exchanged between your browser and our servers is transmitted in encrypted form. Bank and financial information is stored with high-level encryption.

5.2 Access Control

Only authorised staff can access collected data. Every access is logged and security is monitored through regular internal audits.

5.3 Data Breach Management

If a data security gap occurs for any reason, ok ww will promptly notify affected users and take necessary steps to limit the damage.

6 Cookie Policy

The ok ww website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and saving language preferences. Without them, the platform will not function properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of our platform are used most. This information is collected in completely anonymous form.

6.3 Cookie Control

You have the option to accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some services to not work properly.

7 Data Retention Period

ok ww retains your personal information for as long as it is necessary or legally required. Even after an account is closed, some information may be retained for a specified period because:

• Financial transaction records must be kept for legal requirements
• Information may be needed for fraud investigations or resolving legal disputes
• Information may remain in technical backups for a short period

Once the designated period has passed, information is securely deleted or anonymised.

8 User Rights

As an ok ww user, you have the following rights regarding your personal information:

8.1 Right to Access Information

You can request to know what information we have stored about you. By logging into your account, much of this information can be viewed directly from the profile section.

8.2 Right to Correct Information

If there is any error in your stored information, you can request a correction. Some information can be updated directly from account settings; for others, please contact support.

8.3 Right to Delete Information

In certain circumstances, you can request deletion of your personal information. However, this may not be fully possible in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can raise objections regarding marketing communications or certain analytical activities. The option to unsubscribe (opt-out) from promotional emails or messages is included in every communication.

9 Protection of Minors

All services on ok ww are for persons aged 21 or above only. For ages 21+

We do not knowingly collect any information from minors. An age verification process is followed at the time of registration. If it comes to our attention that information from a minor has been collected by mistake, that information is deleted immediately and the associated account is closed.

10 Changes to the Policy

ok ww reserves the right to update this privacy policy as needed. If significant changes are made, users will be notified by email or through a notice on the platform. Visit our About Us page to learn more about us and our commitments.

Continuing to use the platform after the revised policy is published will be understood as your acceptance of the new policy. The "Last Updated" date shown at the top of the policy always indicates the time of the most recent change.

11 International Data Transfers

ok ww operates primarily to serve users in Bangladesh. However, our server infrastructure may be located in various places. Regardless of where information is stored, the security measures described in this privacy policy always apply.

For data transfers, we ensure that the standard of protection for users is not reduced in any way and that all partner organisations follow equivalent privacy standards.

12 Contact Us

If you have any questions, comments, or requests regarding your information related to this privacy policy, please contact the ok ww support team. Our team is able to assist in both Bengali and English.